Abdullah Ali
Articles
Recent activity by Abdullah Ali
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What if my order is stolen?
If your order is marked as delivered, but you can't find the package, please check with any other adults living at the premises to see if they signed for the delivery. Our shipping partners are req...
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What does "interval time" mean?
Your prescription gives you access to a set number of units in a set timeframe. The timeframe is known as an interval period, or interval time. For example, an interval time can be 14 days. If you ...
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How do I pay using Zip?
If you have a Zip account, you can use the virtual single-use credit card option to pay for your order. If you're not sure how that works, you can read more information on our website.
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How do I change my address?
You can amend your address by going to your Circuit profile, as shown below. Click on 'Profile' to amend your address or phone number. Once the address is updated in your patient profile, the bill...
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How do I contact Montu?
You can get in touch with us in a number of ways. Submit a Ticket Click here to submit a helpdesk ticket, and we will get back to you as soon as we can. Email You can also email us directly, if you...
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Why isn't my browser supported?
If you are using an older device or browser to access the Alternaleaf patient portal, you may be shown a message stating that the browser is not supported. We support the below browsers: Chrome: V...
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How do I book a follow up doctor appointment?
You can book follow up doctor appointments through your patient portal, or by calling us. To book through your patient portal: Login to Circuit and then select “I’m looking to book a follow up co...
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How often do I need to see my doctor?
You should see your doctor every 6-8 weeks, to ensure that your treatment plan is working as intended and your prescriptions are up to date. This is also the suggested frequency suggested by the TG...
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Why do I have to see a nurse?
Your first appointment will be with one of our nurses, to make sure we have all the information that our doctors need in order to prescribe you. The nurse will also go through the process of being ...
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Are consultations done over phone or video?
Our nurses and doctors use both regular phone calls and video calls for consultations. You will get a link to the Coviu platform in your confirmation email. This platform does not require you to do...
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