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Abdullah Ali

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Recent activity by Abdullah Ali

  • Why is my order taking so long?

    Your order needs to go through several steps before it reaches you, and due to the regulations and restrictions on medical cannabis there can sometimes be delays. From the day your order is paid, y...

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  • What happens if my medication is out of stock?

    If your medication is out of stock and you don’t have any alternatives prescribed, we can arrange a replacement script. This is a one-off prescription for an alternative medication, to help get you...

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  • Can I discard the medication packaging?

    You should keep all packaging until the medication has been finished. This includes tubs of flower, the packets that cartridges come in and any boxes for oil bottles. If you have an issue with a me...

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  • Can I take my script to any chemist?

    Due to the regulations set by the TGA, a pharmacy can only dispense your prescriptions if they also have proof of TGA approval. This means you can't just go to any pharmacy with your script. Your p...

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  • Can I have a copy of my TGA approval?

    You may not have an individual SAS approval document, as our doctors are generally authorised prescribers. This means that the doctor is authorised instead of each patient, and the process is much ...

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  • How do I amend an order?

    When your prescriptions are uploaded, an order will be generated automatically. There's no expectation that you will purchase everything at once, and the order can be amended very easily through th...

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  • Can I order a different medication?

    You can only order medications that you have been prescribed. This is because medical cannabis is a Schedule 8 medication, and highly restricted. If you would like to try a different medication, pl...

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  • What payment methods are available?

    We accept Visa, Mastercard and American Express payments, with no surcharge. Your credit card details aren't saved, so you will need to enter your card details each time you order. You can also pay...

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  • Can I travel with my medication?

    Domestic TravelYou can travel within Australia with your medications, as long as they are in their original packaging with the pharmacy labels attached. Cartridges can be placed back into the packa...

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  • Is medical cannabis quality controlled?

    All medical cannabis products, whether they are manufactured in Australia or imported into Australia, must meet the quality standards that the TGA has set. If you are interested in learning more ab...

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